All entries

Tasks

Organization The Organization module is responsible for organizing work within the company and is the first area we encounter after logging into the ...

Tasks

Projects in Sugester allow for better organization of tasks so that it is easier to achieve set goals, both large and small. To create a new project,...

Settings

New Sugester is a refreshed version of the Sugester application – a well-known and appreciated SaaS platform among Polish entrepreneurs. The new versi...

Email

Mail Module In this article: E-mail – receiving and sending messages Mailbox Views – inbox, unassigned, sent, and others Actions on Messag...

Knowledge Base

Knowledge Base In this article: Introduction – what the Knowledge Base is for Creating Entries – articles and editors Categories – organizing ...

Forms

Forms Module In this article: Introduction – what forms are used for Creating a form – builder and settings Field types – available types of f...

VoIP Telephony

VoIP Module Dashboard View The VoIP module dashboard presents three main sections, each dedicated to a specific area of VoIP service management. 1.C...

WebChat

Sugester Chat Module The Sugester chat module is an excellent tool for direct communication with customers. Just like in the previous version of Suge...

Settings

Interface Organization Dashboard is divided into 4 sections: Main Window - displays the modules: Tasks, Task Lists, Projects, Teams, and Settings. A...

Tasks

What are teams? Teams are organized groups of users who collaboratively accomplish specific tasks or areas of the company’s operations. Each team foc...

Email

Sugester receives incoming emails via forwarding. Here's how it works: you set up automatic forwarding from your existing inbox (e.g., in OVH, Gmail) ...

Suggestion Forum

What is the voting widget? The voting widget allows you to collect user feedback directly on marketing pages or in external applications. Users can v...

Add-ons and AI

What is the Response Assistant? The Response Assistant is an AI tool that helps you respond to customer emails more quickly. Based on the content of ...

Tasks

What is custom task numbering? Sugester automatically assigns a unique number to each task (e.g. 1, 2, 3…). However, you can add your own prefix to m...

Syntax

Syntax Template The syntax template is one of the available Knowledge Base templates. It features automatic sections on the homepage that dynamically...

Syntax

Contact Information in the Footer The syntax template displays the contact section in the knowledge base footer if the appropriate fields are set. A...

Security

Two-factor authentication (2FA) Two-factor authentication adds an extra layer of security to your account. Once enabled, you’ll need to enter an SMS ...

Helpdesk / Tickets

What is Helpdesk? Helpdesk is a module for handling customer tickets. It allows for: creating and managing tickets embedding a widget on your we...

Helpdesk / Tickets

How do email notifications work? The helpdesk can automatically send emails to customers: After a ticket is created - confirmation of ticket receipt...

Helpdesk / Tickets

Ticket View - Client Page The helpdesk widget allows clients to view their tickets and communicate with support. Client Ticket List Upon entering t...

Helpdesk / Tickets

Widget - embedding on the page The widget allows customers to submit tickets directly from your website or application. Where to find the widget cod...

Helpdesk / Tickets

Troubleshooting Widget shows “No tickets” even though the client has tickets Check: Is client_external_id provided in the widget configuration? ...

Helpdesk / Tickets

Ticket Handling by Operator Operators handle customer tickets in the admin panel. Tickets come into the system from various sources. Ticket Sources ...

Email

SMS/WhatsApp Notifications This feature allows you to receive SMS or WhatsApp notifications when: A client sends a new message in the chat A ne...

Helpdesk / Tickets

Preliminary Response in Categories Each category in Helpdesk can have a defined preliminary response - text that will automatically display to the cl...