Sugester Chat Module
The Sugester chat module is an excellent tool for direct communication with customers. Just like in the previous version of Sugester, it is fully integrated with the CRM system, allowing for efficient customer service and building positive relationships with the brand. With simple implementation and the ability to customize it to the company’s visual identity, the chat becomes an essential element of any modern website.
Key Features:
Widgets
The module does not require additional plugins or complicated configurations. Simply add the Sugester script to the page. The process is quick and easy, allowing you to start communicating with customers immediately.
It is possible to create multiple chats tailored to different needs. For example, a separate chat for the online store and the company website.
Operator Support
The chat can be handled by the entire team or selected operators. Conversations are assigned to appropriate users, which increases service efficiency and allows for better time management of the team.
CRM Integration
Every conversation is saved in the system. With one click, you can go to the customer card in the CRM or create a new customer profile. This way, all information is easily accessible and well-organized.
Response Templates
Response templates are a feature of the chat module that allows for significant time savings during customer service. By creating ready-made responses to frequently asked questions, operators can respond to inquiries more quickly while ensuring communication consistency.
Tags
An element that was not present in the previous version of Sugester. With them, we can easily determine which topics arise most frequently during conversations.
Search Engine
The search engine is similarly a new element that has joined the chat functionality. It allows you to search through all conversations held in the chat in the context of the entered phrase.
