The WebChat widget is a chat window embedded on your website. It allows customers to contact you in real-time without leaving the page.
Name
The name of the widget visible in the admin panel. If you have multiple widgets (e.g., for different pages), the name helps to distinguish them.
Active
Turns the widget on or off. An inactive widget does not appear on the page.
Responsible
The default consultant assigned to conversations from this widget. If set, new conversations go to them first.
Sound Notifications
Enables sound for new messages from customers. Helps consultants not to miss conversations.
First Name Only
Displays only the consultant’s first name (without the last name) in the chat window. Ensures employee privacy.
Avatar
Enables displaying the consultant’s photo in the chat window.
Avatar Option
Selects the source of the avatar — user profile photo, default icon, or custom image.
Require Customer Data
Requires the customer to provide their first name and/or email address before starting the conversation. Facilitates identification in CRM.
Attachments from Customers
Allows customers to send files (photos, documents) through the chat window.
Automatic Assignment
Automatically assigns the conversation to an available consultant. Without this option, consultants must manually take conversations.
Description
Welcome text displayed to the customer after opening the chat window. You can describe availability hours, topics, etc.
Offline Message
Text displayed when no consultant is available (outside working hours). It may include a form to leave a message.
Language
The language of the widget interface (buttons, system messages).
Working Hours
Defines the availability hours of the chat for each day of the week.
Use Working Hours
Enables limiting chat availability to defined working hours. Outside of hours, an offline message is displayed.
After Hours Messages
Allows customers to send messages outside of working hours. Messages wait for a consultant.
Time Zone
The time zone used to determine the working hours of the widget.