Connecting Your Own Domain to the Knowledge Base

Custom Domain for Knowledge Base

You can link each Knowledge Base to your own domain, e.g. help.mycompany.pl. This way, customers will have access to the documentation at your company’s address, and the URLs of the entries will be short and readable.

How do the URLs change?

The prefix /kb/database-name/ disappears — entries are available directly under the domain.

How to link a domain?

1. Add the domain in the panel

Go to Settings → Domains → New domain.

Enter the domain address (e.g. help.mycompany.pl) and select Knowledge Base as the entity type, then specify the particular base.

2. Configure DNS

At your domain provider, add a DNS record:

• CNAME: help.mycompany.pl → sugester.intum.com
• or A record: help.mycompany.pl → server IP address

DNS propagation usually takes a few minutes (up to 24 hours).

3. Assign the domain to the Knowledge Base

Go to edit the Knowledge Base and in the Domain field select the added domain. After saving:

• the prefix will be automatically moved to domain_prefix
• the base URL will change to the domain address

4. Clear domain_prefix (optional)

If you want the shortest URLs (without any prefix after the domain), clear the domain_prefix field in the base edit. This way:

• help.mycompany.pl/ → main page of the base
• help.mycompany.pl/entry-name → entry
• help.mycompany.pl/c → list of categories

5. SSL Certificate

The SSL certificate will be generated automatically after DNS propagation. The base will be available via HTTPS.

Redirect to the main domain

In the base settings, you can enable the Redirect to main domain option. This way, if someone accesses the base via the old URL (e.g. yourcompany.sugester2.pl/kb/name/...), they will be automatically redirected to your custom domain.

Notes

• One domain can be assigned to one Knowledge Base
• Old URLs (with the prefix /kb/name/) still work in parallel
• The domain must be validated (DNS must point to the server) before the base becomes available on it