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Sugester V2 EN

Categories

WebChat (5)

Live chat module for customer communication

Widget WebChat — live chat configuration
WebChat Response Templates
WebChat: How to install chat on your site and set working hours
Email (10)

Email management module

Setting up SPF and DKIM for your own domain
Autoresponders - automatic replies to emails
Email filters – automate your inbox
Helpdesk / Tickets (7)

Customer support ticket management module

Helpdesk - ticket view (client and operator)
Preliminary response in categories
Ticket handling by the operator
Drive (1)

File, folder and document management

Drive — file and document management
Documents

Document templates, PDF generation, variables

Suggestion Forum (1)

Forum for collecting user feedback and suggestions

Voting widget - embedding on external sites
CMS (9)

Website management module

Domains and website configuration
API CMS - endpoints and examples
Migration of files from Siteor to CMS
CRM (14)

Customer, contact and sales opportunity management

Clients — creating and editing records
CRM Statuses — Stages and Labels
Contacts — people associated with the client
Security (1)

Account and user security settings

How to enable two-factor authentication (2FA)
Changelog (8)
Widget Changelog — notifications about new features for users
Help links visible in the Knowledge Base entry editing form
Dark mode in all Knowledge Base templates
Tasks (7)

Task and project management module

Custom task numbering (prefixes)
Organization
Project
Forms (5)
Collecting Submissions and Data – Forms Module
Conditional Responses in Forms (v2)
Custom JavaScript in Forms
Knowledge Base (9)

Knowledge base and documentation management module

Widget Changelog — notifications about new features
Multilingual helplinks — contextual help in the user's language
Knowledge Base Module – Help and Documentation Center
Knowledge Base Templates

Visual templates for knowledge bases

Syntax

Syntax template documentation

Syntax Template - automatic sections Contact information in the footer (Syntax template)
Add-ons and AI (2)
Email Response Assistant - AI Suggestions
Integrations and API
VoIP Telephony (12)
Integration of VoIP with SuperVoip Company
Call handling software (softphone)
Bria Solo Configuration with SuperVoIP
Settings (12)

Account configuration, users, admin tools

WorkInfo – Your daily support for time and task reporting
Posts – Your universal space for notes, instructions, and announcements
User Management