Linphone Configuration with SuperVoIP

Linphone is a free, open-source VoIP (softphone) application. Available on Windows, Mac, Linux, iOS, and Android. Below is the configuration guide for Linphone with SuperVoIP for use with Sugester.

1. Download and Installation

Download Linphone from the website: linphone.org/download

Install and run the application.

2. Data Needed for Configuration

Before configuring, prepare the data from the SuperVoIP panel:

1. Log in to the SuperVoIP panel.
2. Go to: Virtual PBX -> Workstations
3. Read the data for your workstation (SIP):
   • SIP Account Number — 7-digit number (e.g., 1290245)
   • SIP Password — password for the SIP account (different from the login password for the panel!)
     If you do not know the SIP password — you can change it in the SuperVoIP panel by clicking on your SIP account number.

     3. SIP Account Configuration

     Desktop (Windows / Mac / Linux)

4. Launch Linphone. The Connection screen will appear.
   
   

   
5. Click the Third-party SIP account button.
6. A message will appear informing you that some features (group chats, video conferencing) require a Linphone account and will be hidden with a SIP account.
   
   

   
   
   Click I understand.
7. Fill in the SIP account form:
   
   

   

Leave the other fields (Authentication ID, Registrar URI, Outbound SIP Proxy URI) empty.

5. Click Connection.

   Mobile (iOS / Android)

6. Download Linphone from the App Store or Google Play.
7. Launch the application and select Third-party SIP account.
8. Confirm the message by clicking I understand.
9. Fill in the same data:
   • Username: SIP account number
   • Password: SIP password
   • Domain: sip.supervoip.pl
   • Transport: TCP
10. Click Connection / Login.
    On iOS, push notifications work automatically — incoming calls wake the application even when it is in the background.

    4. Connection Verification

    After configuration:

11. Check if Linphone shows the status Connected / Registered (green dot next to the account).
12. Make a test call — call another number.
13. Ask someone to call you — check if the ringtone works.

    Troubleshooting

    If the status is Registration failed or Not registered:

    • Check the password — the SIP password is different from the SuperVoIP panel password
    • Check the account number — it is a 7-digit number from the workstation, not a phone number
    • Change the transport — try UDP instead of TCP (or vice versa)
    • Firewall — make sure ports 5060-5061 are not blocked
    • Password expired — change the SIP password in the SuperVoIP panel and enter the new one
      More help: pomoc.supervoip.pl — troubleshooting

      5. How It Works with Sugester?

      After configuring Linphone:

14. Open the client card in Sugester.
15. Click the phone icon next to the client’s number.
16. Sugester initiates the call — Linphone will ring.
17. Answer in Linphone — the system will connect you with the client.
    All calls are automatically recorded in Sugester’s call history (VoIP → Call History) and on the client card.

    6. Technical Parameters of SuperVoIP

    For advanced users:

7. Other Softphone Applications

Linphone is one of many applications that support SIP. Alternatives:

• Zoiper — free, all platforms (SuperVoIP guide)
• MicroSIP — free, Windows only (SuperVoIP guide)
• 3CX — free Windows client (SuperVoIP guide)
• SuperSIP — application from SuperVoIP for Android (guide)
  Configuration of each of these applications requires the same data: SIP account number, SIP password, server sip.supervoip.pl.
  Full list of softphone configuration instructions: pomoc.supervoip.pl