Sugester receives incoming emails via forwarding. Here's how it works: you set up automatic forwarding from your existing inbox (e.g., in OVH, Gmail) to a special address in Sugester. From that moment on, every email goes to both Sugester and your original inbox.
In this article:
How it works
The scheme is simple: a client sends an email to your address (e.g., biuro@mojafirma.pl). Your inbox automatically forwards a copy to Sugester. Sugester receives the message and displays it in the Mail module.
We do not use IMAP or POP3 connections — each inbox in Sugester has a unique forwarding address that needs to be set up for forwarding.
Where to find the forwarding address
- Go to Settings → Email Inboxes
- Click Edit next to the selected inbox
- Find the Forwarding Address field
- Copy this address — it will be needed in the next step
Configuring forwarding in OVH
- Log in to OVH Manager
- Go to: Web Cloud → Emails → Your domain → Email accounts
- Next to the selected inbox, click ... → Manage Forwarding
- Click Add Forwarding
- Fill in:
- From address: Your email (e.g., biuro@mojafirma.pl)
- To address: address copied from Sugester
- Keep a copy: Yes (recommended — emails will also remain on OVH)
- Confirm
Configuring forwarding in Gmail
- Open Gmail → click the gear icon → See all settings
- Go to the Forwarding and POP/IMAP tab
- Click Add a forwarding address
- Enter the address copied from Sugester and confirm
- An email with a confirmation code will be sent to the address in Sugester — click the link or enter the code
- Return to Gmail settings and select Forward a copy of incoming mail to...
- Save changes
Other email systems
| Provider | Where to set up forwarding |
|---|---|
| Microsoft 365 | Admin Center → Exchange → Mailboxes → Mail Flow Rules |
| home.pl | Client Panel → Mail → Forwarding |
| nazwa.pl | Mail Panel → Settings → Forwarding |
Troubleshooting
Emails are not reaching Sugester:
- Check if the forwarding address is correct (copy it again)
- Send a test email and wait a few minutes
- Check if the forwarding is active in OVH/Gmail
- Make sure the inbox in Sugester is verified
Emails are delayed:
- This is normal during the initial setup — propagation can take up to several hours
- Some systems (e.g., Gmail) process forwarding with a few minutes delay