SMS/WhatsApp Notifications
This feature allows you to receive SMS or WhatsApp notifications when:
- A client sends a new message in the chat
- A new helpdesk ticket is created
- A client adds a comment to a ticket
How does it work?
- The client writes a message in the chat or creates a ticket
- The system sends an SMS to the configured number
- The SMS contains:
- The sender’s name and email
- The message content (up to 200 characters)
- Link to the conversation - click and reply
Example SMS
New message from chat!
From: Anna Nowak
Email: anna@firma.pl
Hello, I have a problem with invoice no. 123...
https://twoja-firma.sugester2.pl/chat/spaces/123
Configuration
1. Twilio Account
You need a Twilio account:
- Account SID
- Auth Token
- Phone number (SMS) or WhatsApp Sandbox
2. Account Settings
Add Twilio data to account configuration:
account.config['twilio'] = {
'account_sid' => 'ACxxxxxxxx',
'auth_token' => 'xxxxxxxx',
'whatsapp_number' => '+1234567890'
}
account.save!
3. Enable for Chat
In the chat widget settings:
widget.fields['whatsapp_notifications'] = true
widget.fields['whatsapp_notification_number'] = '+48501234567'
widget.save!
4. Enable for Helpdesk
In the helpdesk desk settings:
desk.fields['whatsapp_notifications'] = true
desk.fields['whatsapp_notification_number'] = '+48501234567'
desk.fields['whatsapp_notify_on_ticket'] = true
desk.fields['whatsapp_notify_on_comment'] = true
desk.save!
Costs
SMS to Poland: ~$0.07-0.10 per message
Branch
mis_whatsapp_notifications