Creating Categories in the Knowledge Base

Organizing Entries into Categories

Categories allow you to organize entries in the Knowledge Base, making it easier for users to navigate and search for information.

Creating Categories

1. Go to Knowledge Base → Categories
2. Click New Category
3. Fill in:
   • Name - displayed to users
   • URL - slug in the address (e.g. "getting-started")
   • Description - optional, visible on the category list
   • Priority - display order (1 = first)
4. Save

Subcategories

You can create a hierarchy of categories. When creating a new category, select Parent Category.

Moving Entries

To assign an entry to a category:

1. Edit the entry
2. Select a category from the dropdown list
3. Save

Best Practices

• Do not create too many categories - max 5-7 main ones
• Use descriptive names
• Group related topics