All entries

Knowledge Base

Multilingual helplinks — contextual help in the user’s language Helplinks (contextual help tooltips for form fields) can automatically display conten...

Tasks

Recurring tasks allow you to automatically create new tasks at specified intervals (e.g., weekly or monthly). This feature is particularly useful for ...

Tasks

How to manage teamwork? Discover Task Lists in Sugester Do you find yourself getting lost in the hustle and bustle of daily responsibilities? Do you ...

Settings

WorkInfo – Your daily support for time and task reporting Have you ever wondered how to make time reporting stop being a tedious obligation and becom...

Settings

Posts – Your universal space for notes, instructions, and announcements In every team, there comes a moment when a space is needed for information th...

Knowledge Base

What is the Knowledge Base Widget? The KB widget is a tab embedded on any webpage that provides users with quick access to Knowledge Base articles — ...

Changelog

Update — March 2026 (week 1) In the first week of March, we introduced several major changes — primarily a completely new content editor and AI enhan...

Changelog

Update — March 2026 (week 2–3) A lot has happened in the last two weeks — here are the most important changes that have appeared in the system. Know...

How Facebook Messenger integration → Helpdesk works Messages sent to the Facebook page’s Messenger automatically arrive as tickets in Helpdesk. Agent...

Knowledge Base

Knowledge Base in Sugester: Your information and documentation center Efficient access to knowledge is the foundation of a modern team’s work. The Kn...

Email

Folders in Mail module – how to organize correspondence In Sugester, you can create your own folders to better categorize incoming messages (e.g., by...

Email

Email filters – automate your inbox Are you tired of manually moving invoices to the appropriate folder or assigning emails from specific clients to ...

Settings

Helplinks are interactive question mark icons placed directly next to fields in the system. Their purpose is to quickly explain to the user what a spe...

WebChat

WebChat: How to install chat on your site and set working hours The WebChat module is a powerful tool for real-time communication with customers. Bel...

Settings

How to switch between light, dark, or system theme Working in Sugester should be comfortable for your eyes, regardless of the time of day or the ligh...

Settings

How to change language on your account Sugester is a tool used by teams around the world, which is why it allows for quick changes to the entire inte...

CRM

Tags on client card – quick categorization of cooperation Tags are one of the most effective ways to quickly organize your customer database. With th...

CRM

Merging clients – how to quickly remove duplicates The client database is a living organism – sometimes it happens that through data import or manual...

CRM

Fetch data from GUS registry option Data entry automation is the key to an efficient CRM. Instead of manually entering addresses or REGON numbers, yo...

Email

Unassigned folder in Mail module – keeping your inbox organized Do you find that your team’s inbox is chaotic, and client emails get lost in the floo...

CRM

Adding a note on the client card Maintaining order in client relationships requires a place to record agreements, comments, or specific requirements....

Settings

How to manage your user profile in Sugester Managing your user profile in Sugester is more than just changing your photo or password. It is a space t...

Settings

Inactive users: how to safely manage system access An employee changes departments, leaves the company, or perhaps goes on a long vacation? In each o...

Settings

How to add a user to the system Managing access to the system and adding new team members is a key element in maintaining order within the company. I...

Forum sugestii

If you want to add the Suggestions Forum to your account, simply go to the Settings > Account Settings panel and in the Modules section, check the Sug...