All entries
Syntax
Syntax Template - automatic sectionsSyntax Template The syntax template is one of the available Knowledge Base templates. It features automatic sections on the homepage that dynamically...
Syntax
Contact information in the footer (Syntax template)Contact Information in the Footer The syntax template displays the contact section in the knowledge base footer if the appropriate fields are set. A...
Security
How to enable two-factor authentication (2FA)Two-factor authentication (2FA) Two-factor authentication adds an extra layer of security to your account. Once enabled, you’ll need to enter an SMS ...
Helpdesk / Tickets
Helpdesk - customer support ticket handlingWhat is Helpdesk? Helpdesk is a module for handling customer tickets. It allows for: creating and managing tickets embedding a widget on your we...
Helpdesk / Tickets
Email Notification Configuration in HelpdeskHow do email notifications work? The helpdesk can automatically send emails to customers: After a ticket is created - confirmation of ticket rece...
Helpdesk / Tickets
Helpdesk - ticket view (client and operator)Ticket View - Client Page The helpdesk widget allows clients to view their tickets and communicate with support. Client Ticket List Upon entering t...
Helpdesk / Tickets
Helpdesk - widget (embedding on the page)Widget - embedding on the page The widget allows customers to submit tickets directly from your website or application. Where to find the widget cod...
Helpdesk / Tickets
Helpdesk - problem solvingTroubleshooting Widget shows “No tickets” even though the client has tickets Check: Is client_external_id provided in the widget configuration? ...
Helpdesk / Tickets
Ticket handling by the operatorTicket Handling by Operator Operators handle customer tickets in the admin panel. Tickets come into the system from various sources. Ticket Sources ...
SMS/WhatsApp Notifications This feature allows you to receive SMS or WhatsApp notifications when: A client sends a new message in the chat A ne...