Helpdesk / Tickets
Customer support ticket management module
Helpdesk - customer support ticket handling
What is Helpdesk? Helpdesk is a module for handling customer tickets. It allows for: creating and managing tickets embedding a widget on your we...
Email Notification Configuration in Helpdesk
How do email notifications work? The helpdesk can automatically send emails to customers: After a ticket is created - confirmation of ticket rece...
Helpdesk - ticket view (client and operator)
Ticket View - Client Page The helpdesk widget allows clients to view their tickets and communicate with support. Client Ticket List Upon entering t...
Helpdesk - widget (embedding on the page)
Widget - embedding on the page The widget allows customers to submit tickets directly from your website or application. Where to find the widget cod...
Helpdesk - problem solving
Troubleshooting Widget shows “No tickets” even though the client has tickets Check: Is client_external_id provided in the widget configuration? ...
Ticket handling by the operator
Ticket Handling by Operator Operators handle customer tickets in the admin panel. Tickets come into the system from various sources. Ticket Sources ...
Preliminary response in categories
Preliminary Response in Categories Each category in Helpdesk can have a defined preliminary response - text that will automatically display to the cl...