Knowledge Base in Sugester: Your information and documentation center

Efficient access to knowledge is the foundation of a modern team’s work. The Knowledge Base module in Sugester allows you to create professional documentation that serves both your clients (as a help center) and employees (as an internal wiki).

Why implement a Knowledge Base?

• Reduction of inquiries: Clients find answers themselves, which relieves your support department.
• Onboarding and procedures: New employees have access to all instructions in one organized place.
• SEO and visibility: Public articles help position your brand in search engines.

  Step 1: Navigation and structure (Where am I?)

  Knowledge management in Sugester is multi-level. See how to navigate the module using the instructions below:

  1. Main Menu: Click the application icon (four dots) and select Knowledge Base. This is your starting point.

1. Management Panel: Here you decide what you want to do. You can manage categories, moderate comments, or add Help links. The most important point at the bottom is the KNOWLEDGE BASES section - this is where you manage the global settings of your portals.

1. List of Bases: Sugester allows you to have multiple bases at the same time (e.g., a separate forum for clients and a separate, private base for the team). Each base tile shows its status (public/private) and provides quick access to edit its appearance (Logo, domain).

Step 2: Content management (How to add an entry?)

Once you have the structure, it’s time to fill it with content. The process of adding articles is intuitive and divided into clear stages:

1. Quick access: From the main menu, you can go directly to KB Entries to see a list of all articles in all your bases.
2. List of Entries: Here you see full analytics - how many times a given entry has been viewed, its priority, and when it was last updated. To add a new article, click the plus icon (+) in the upper right corner.
3. Article Editor: A form for creating an entry will open. Here you will assign a title, assign the article to the appropriate base and category, and create the content itself using the visual editor (you can add images, tables, and format text).

Important for the operator: Remember to set the Status. If the article is not yet ready, save it as Draft - this way it will not be visible to clients until you finalize it.

How do your recipients see it?

For the reader, the Knowledge Base is a modern, responsive portal. Intuitive category tiles allow for quick access to the sought topic, and the “Latest” and “Popular” sections automatically suggest what to read first.

Tip for advanced users: Use the Html description and Html title fields in the entry editing. This way, your articles will display with a professional description in Google search results, making it even easier for clients to find your help.