Contact Information in the Footer
The syntax template displays the contact section in the knowledge base footer if the appropriate fields are set.
Available Fields
In the knowledge base settings (field fields), you can set:
| Field | Description | Example |
|---|---|---|
contact_email |
Email address with mailto link | [email protected] |
contact_phone |
Phone number with tel link | +48 22 123 45 67 |
contact_text |
Helper text above the data | Need help? |
How to Set
Through API
curl -X PUT "https://DOMAIN/kb/knowledge_bases/ID.json?api_token=TOKEN" \
-H "Content-Type: application/json" \
-d '{
"knowledge_base": {
"fields": {
"contact_email": "[email protected]",
"contact_phone": "+48 22 123 45 67",
"contact_text": "Need help?"
}
}
}'
Through Rails Console
kb = Kb::KnowledgeBase.find(ID)
kb.fields["contact_email"] = "[email protected]"
kb.fields["contact_phone"] = "+48 22 123 45 67"
kb.fields["contact_text"] = "Need help?"
kb.save!
Appearance
If any of the fields are filled, a contact section will appear in the footer:
- Email is displayed with an envelope icon and is clickable (mailto)
- Phone is displayed with a handset icon and is clickable (tel)
- Helper text is displayed above the contact data
If no field is set, the footer remains unchanged (only copyright and “Powered by Sugester”).