All entries
Helpdesk / Tickets
Preliminary response in categoriesPreliminary Response in Categories Each category in Helpdesk can have a defined preliminary response - text that will automatically display to the cl...
Forms
Automatic email replies from forms (templates)Automatic Email Replies from Forms After filling out the form, the system can automatically send a confirmation email to the client. The content of t...
Forms
Custom JavaScript in FormsCustom JavaScript in Forms Each form has a Form JavaScript field (custom_js), where you can enter any JS code executed after the form is loaded. It w...
Drive
Drive — file and document managementWhat is Drive? Drive is a built-in file manager in Sugester. It allows you to store files, organize them into folders, and create documents with meta...
Knowledge Base
Widget Changelog — notifications about new featuresWidget Changelog is a tool that informs users about new features, updates, and changes in the product. It appears as a bell icon with a counter for un...
Changelog
New Lexical Text Editor with Markdown, Image, and Table SupportWe have introduced a new Lexical editor that replaces the TUI Editor. It offers better support for formatting, inserting images, and tables.
Changelog
Dark mode in all Knowledge Base templatesAll KB templates now support dark mode. The SVG logo automatically adjusts to the background color.
Changelog
Help links visible in the Knowledge Base entry editing formIn the KB entry editing form, related help links are now visible, making it easier to manage contextual help.
Changelog
SEO and WCAG Accessibility Improvements — Better Indexing and NavigationARIA attributes have been added, header structure and meta tags have been improved. Entries are better indexed in search engines.
Changelog
Widget Changelog — notifications about new features for usersThe new changelog widget allows you to inform users about changes. It appears as an icon with a counter for unread entries.