[Sugester V2 EN](https://sugester.intum.com/kb/sugester-v2-en.md) / [Settings](https://sugester.intum.com/kb/sugester-v2-en/settings.md)

# [Helplinks – configuration and operator guide](https://sugester.intum.com/kb/sugester-v2-en/helplinks-configuration-and-operator-guide.md)

**Helplinks** are interactive question mark icons placed directly next to fields in the system. Their purpose is to quickly explain to the user what a specific field is for or how to fill it out.

### 1. Where to find Helplinks?
To manage the list of helplinks, go to:
**Four dots -> Knowledge Base > Helplinks**

![](68ae5e3ed064-Screenshot - 2026-03-23T101631.481.png)

### 2. Adding and editing a helplink
Each helplink is associated with a specific **Key** in the system, which corresponds to a given field in the interface.

![](446d324f8d0c-Screenshot - 2026-03-23T110954.348.png)

**Key fields during editing:**
- **Knowledge Base (Required):** You must specify which knowledge base the given helper is assigned to. Without this, the helplink will not be saved.
- **Knowledge Base Entry:** Select the specific article that should be linked to the helplink.
- **Section:** You can specify a specific section from the article.
- **Content:** Enter a short text that will be displayed in the tooltip when hovering over the question mark.
- **Active:** A switch that determines whether the helplink is visible to the end user.

### 3. Meaning of helplink colors (Operator View)
As an operator, you see question marks in different colors. This allows for quick diagnosis of the support status:
**Gray - Active and filled**
The helplink is functioning correctly. It has filled content, and the arrow (`>>>`) directs to the related entry in the Knowledge Base.
**Red - Active but empty**
The helplink is displayed to the user but does not contain content. It requires immediate completion.
**Yellow - Inactive**
The helplink is configured in the system but has been disabled (unchecked "Active" status).

### 4. How to fill in the content of a red helplink?
If you see a red question mark, follow these steps to add content to it:
1. Click on the blue arrows (`>>>`) next to the red helplink – you will be taken to the related **Knowledge Base Entry**.
2. If you are in edit mode for the entry, close it.
3. In the bottom right corner, find the **Related Helplinks** section.

![](81ab8e5fb290-Screenshot - 2026-03-23T111520.715.png)
1. Click on the name of the helplink in the list.
2. Fill in the **Content** field and make sure the **Active** checkbox is checked.
3. Click **Save**.

> **Tip:** It is a good practice to create short, specific descriptions in the "Content" field, and for more complex issues – to link to the full article in the Knowledge Base using the "Knowledge Base Entry" field.