[Sugester V2 EN](https://sugester.intum.com/kb/sugester-v2-en.md) / [Email](https://sugester.intum.com/kb/sugester-v2-en/email.md)

# [Email filters – automate your inbox](https://sugester.intum.com/kb/sugester-v2-en/email-filters-automate-your-inbox.md)

# Email filters – automate your inbox

Are you tired of manually moving invoices to the appropriate folder or assigning emails from specific clients to the right employees? **Filters in Sugester** are intelligent rules that will automatically perform these repetitive tasks as soon as a message arrives in the system.
### Where to find filter settings?
You can access filter management by navigating through the main menu:
1. Click the application icon (four dots) in the upper right corner.
2. In the **Mail** section, select **Filters**.

![](4d301b79f51f-Screenshot - 2026-03-20T160808.129.png)
1. You will see a list of all configured rules, their priorities, and the actions they perform.
### How to create a new filter?
To add a new rule, click the blue **Create filter** button on the left side or the plus icon above the list. The filter creation form is divided into two parts: **Conditions** (when the filter should trigger) and **Actions** (what it should do).
#### 1. Setting conditions (When?)
You can specify what characteristics an email must have for the filter to "catch" it:
- **Domain or Sender Email:** e.g., all emails from `@company.pl`.
- **Inbox:** the filter can operate only on a selected email address.
- **Email Subject:** the system can look for specific words, e.g., "Invoice" or "Urgent".
- **Original Responsible:** you can filter emails that by default go to a specific employee.

![](a1ebc23ddb47-Screenshot - 2026-03-20T161042.548.png)
#### 2. Setting actions (What should the system do?)
When a message meets the conditions, Sugester can automatically:
- **Change priority:** star the email.
- **Assign to an employee:** the **New Responsible** field will direct the email straight to the selected person.
- **Move to a folder:** the **New Folder** field will sort the mail (e.g., to the "Orders" folder).
- **Redirect:** send a copy to another email address.
- **Archive or delete:** automatically move the message to the trash or archive.

![](da422136f751-Screenshot - 2026-03-20T161111.201.png)

### Why is it worth using filters?
- **Time-saving:** The system performs repetitive operations in a fraction of a second after receiving a message.
- **Order in the Inbox:** Your main inbox becomes cleaner, and important messages immediately go where they belong.
- **Instant response:** Thanks to the automatic assignment of responsible persons (e.g., an email from a VIP client goes straight to the dedicated caretaker), response time is significantly reduced.

**Priority tip:** Pay attention to the **Filter Priority** field. If multiple filters can apply to one message, the system will execute the one with the highest value first (e.g., a filter with priority 3.0 will be executed before a filter with priority 1.0).